Effective Date:
Last Updated:
Company: Gouncharted LLP, operating as The Uncharted Travel
Website: www.theuncharted.travel
Introduction
At The Uncharted Travel, your privacy is important to us. We are committed to protecting your personal information and being transparent about how we use it. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with us—whether by visiting our website, contacting us, or booking a journey.
Information We Collect
We may collect and process the following types of personal information:
- Personal Identifiable Information (PII)
- Full name
- Contact details (email, phone number)
- Postal address
- Passport details and ID proof (for visa/travel documentation)
- Emergency contact information
- Travel preferences and history
- Payment Information
- Billing details
- Bank transfer confirmation or UPI transaction ID
(Note: We do not store your credit/debit card details; all payments are processed via secure third-party gateways.
- Device & Technical Data
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- IP address
- Browser type and device information
- Pages visited and time spent on our site (for analytics)
How We Use Your Information
Your data may be used for the following purposes:
- To design and personalize your travel itinerary
- To process bookings, payments, and confirmations
- To respond to your inquiries and customer service requests
- To coordinate with local service providers (e.g., hotels, guides, DMCs)
- To send updates, travel alerts, or special offers (with your consent)
- To comply with legal, regulatory, or tax obligations
Sharing Your Information
We do not sell or rent your personal data. However, we may share necessary information with:
- Trusted local partners, hotels, guides, and activity operators involved in your journey
- Payment gateways and financial institutions for transaction processing
- Government agencies or legal authorities where legally required (e.g., for visas or permits)
- Service providers who help operate our website, email systems, or CRM (bound by confidentiality agreements)
Data Storage & Security
We take appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. This includes:
- Secure cloud-based data storage
- Role-based access to sensitive data
- SSL encryption on our website
- Regular data hygiene and retention policies
International Data Transfer
As we serve clients globally and use international partners, your data may be transferred and stored in jurisdictions outside of India. We ensure that such transfers are done in compliance with applicable data protection laws.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or outdated information
- Withdraw consent or request deletion of your data (where legally permissible)
- Opt-out of marketing communications at any time
To exercise these rights, please email us at: contact@theuncharted.travel
Cookies & Analytics
We use cookies to improve your browsing experience and understand how our site is used. By continuing to use our website, you consent to our use of cookies. You may disable cookies in your browser settings, although this may affect functionality.
Children’s Privacy
We do not knowingly collect personal information from children under 13 years of age without verifiable parental consent. If you believe we have inadvertently collected such data, please contact us to have it removed.
Updates to This Policy
This Privacy Policy may be updated periodically. Any changes will be posted on this page with the “Last Updated” date. We encourage you to review it from time to time.
Contact Us
If you have any questions about this policy or your data, please contact:
Gouncharted LLP
contact@theuncharted.travel